An airport in England has started charging airline passengers to “kiss and drop” zone outside its main terminal.
All drivers, including taxis, will have to fork out STG1 ($A2.07) for spending up to 10 minutes in the drop-off zone at Luton Airport, north of London. It’s the first of it’s kind in England, but isn’t likely to be the last. This comes after the airport recently introduced other charges, ranging from baggage trollies to the ability to jump security queues and needing plastic bags for your liquids in your carry ons.
As you can imagine, these new fees haven’t been all that popular, but the airport has defended the fees as something it needs to do to keep the airport running smoothly and within its budget constraints. Not everyone needs to pay these fees though. While the charge to “kiss and drop” isn’t excessive, it can be avoided altogether – the free carpark is only a two minute bus ride away. With that in mind, is this fee really a money making scheme, or just another luxury that a passenger can pay for?
After all, we don’t all need to fly first class. Do we?
I can’t necessarily vouch for what their flight service is like, but if it’s anything like their customer service, I’d think twice before booking. Here’s why:
V Australia was scheduled to start flying daily from Sydney to Los Angeles in January 2009. Due to Boeing strikes and other shortcomings, this had to be pushed back to late February. No worries, we were travelling back to the States in early March. So, with that said, we booked a return airfare from Sydney to Los Angeles on V Australia, hoping that everything we’ve heard about Virgin, V Australia’s parent company, was in fact true. Even with fares that were a bit more expensive than Qantas and United (I will never fly United again, after flying Air New Zealand and other competitors), we felt good about our decision, and looked forward to the smooth flight across the Pacific on their new Boeing 777 airplane.
Fast forward to this past week. We received a message on our answering machine from a representative asking us to call back and reference our booking number. That’s never a good sign. Finally, after sitting on hold for a good 1/2 hour, we’re told that our flight has been changed to a day earlier. Yep, not good. When asked why, the representative said they hadn’t received the number of planes needed from Boeing to make daily flights from Sydney to Los Angeles possible. Ok, so while this was out of their hands, the way they dealt with the problem was not. They knew this was going to be a problem, all the way back in December, yet failed to contact us until now. Why? Because we booked at a higher fare than what was currently being offered.
We were told by the customer service representative that because it was just a time change, we’d unlikely be able to apply for a refund. Now I can understand changing the departure time by a few hours, but an entire day? That causes issues with work, getting the dog to the kennel, and otherwise arranging trasportation to the airport. Sorry, not good enough. We were then referred to a ‘customer service’ number, where they could ‘theoretically’ authorise a refund. So we called. No answer. We were asked to leave a message and they’d return our phone call within 24 hours. OK, not ideal, but good enough.
Three days later, we received a phone call, after spending a total of 3 hours on hold. After explaining the situation, and how it had become such an inconvenience, we were offered a full refund. While no apology was made, nor any form of compensation or compramise from V Australia, we were at least able to rebook on another airline. You’d think they’d make more of an effort to keep customers, especially with Delta entering the LA to Sydney market later this year. But on top of all the other hardship that we were put through, our refund will take 21 days. Why should we wait, when the mistake was not our fault?
Ultimately, it all worked out for the best. We were able to find seats on a Qantas flight for the appropriate days, and even managed to save $600 over the previously booked fare. While that’s all well and good, it has convinced me to steer clear of V Australia. Based on my experiences, I believe you should too. Just try to have a look around to see what else is out there first, if you’re thinking of V Australia.
I credit a lot of my “worldlyness” (is that a word?) to traveling with my family every summer as a kid. There is so much to see throughout the United States. But what do kids really want to see?
So many kids these days would rather sit in front of the TV and play Playstation or watch a movie. Fortunately for them, portable DVD players/TV’s
I can recall one summer in particular growing up where, after spending a few weeks with my Uncle on Vancouver Island (at the K.O.A. Kampground on the Malahat), my parents and brother and I drove 1/2 way across Canada, through Banff National Park, and down through the Grand Tetons, Glacier National Park, Yellowstone, Bryce and Zion in Utah, and the Grand Canyon in Arizona before making it back to San Diego. If you’re looking to stay within the National Parks, here’s a great site that has information historic and easy accommodation in or nearby many of the National Parks in America.
Like virtually every other kid out there, my brother and I had a bit of extra energy to burn off. Ok, so maybe that’s an understatement, but especially after spending hours in the car between destinations, we were already ready to explore and undertake hikes at a moments notice. These hikes, and getting of the beaten path, were really the best ways to see the National Parks of America, and the very best way for our parents to keep us on the edge of exhaustion (which, I’m sure, made the trip a bit more bearable for them)
Really, it’s not that hard to travel with kids. They’re very simple creatures! (Of course, I say this now, after tormenting my parents for YEARS!) While I’m sure it varies from kid to kid, the hikes, the reward trips to our favourite fast food joints, and the occasional gift for being well behaved kept us pretty much inline (oh, and for boys, the ability to stomp, break, poke, and to all in all explore along the way helps too) for the trip.
It took us a few weeks to cover all this ground, but was well worth it. As kids, my brother and I learned a lot. So did our parents. But that was more about my brother and I. Now, at 30 years of age, I look forward to doing this with my kids. Whenever that may be.
